This Refund Policy is issued by Devora Systems, doing business as Devora ('we,' 'our,' or 'us'), a company organized under the laws of the State of New Mexico, USA, with its principal place of business at 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110. It explains how refunds are handled for WordPress maintenance, security, and SEO services purchased through our website. By placing an order with us you agree to the terms set out below. This policy is provided in addition to, and does not affect, any non-waivable statutory rights you may have under applicable law.

1. Refund Eligibility

You may request a refund in the following circumstances:

(a) Service not delivered: if a service you have paid for has not been provided, or has been materially defective and we have been unable to resolve the issue within a reasonable time after notification, you are entitled to a full refund.

(b) Right of withdrawal (consumers in the EU/UK): where applicable, consumers may withdraw from a contract within 14 days of purchase. If you have asked us to begin work during this period, we may deduct an amount proportional to the services already performed. Once the service has been fully performed with your express consent, the right of withdrawal is lost.

(c) Subscription cancellation: monthly, quarterly, semi-annual, and annual subscriptions can be cancelled at any time and will not renew at the end of the current billing cycle. Fees already paid for the current billing cycle are non-refundable except as required by law or under sections (a) or (b) above.

2. Non-refundable items

Setup fees, one-off audits, custom development hours that have been delivered, and third-party costs incurred on your behalf (domain renewals, premium plugin licences, paid CDN or hosting credits, etc.) are non-refundable once the work has been carried out or the third-party fee has been paid.

3. How to request a refund

Send a written refund request to contact@devorasystems.com within 14 days of the charge you are disputing. Include your full name, the email address used at checkout, the order or invoice number, the date of payment, and a clear description of the reason for the request. We will acknowledge your request within 2 business days.

4. Review and decision

We will assess each request on its merits and notify you of our decision by email within 10 business days of receiving all required information. Approved refunds are issued exclusively to the original payment method through our payment processor, Stripe, Inc. We do not refund to a different card, account, or payee. Refunds may not exceed the original amount actually charged.

5. Refund processing times

Once approved, refunds are typically released by Stripe within 1 business day. The funds usually appear on your statement within 5 to 10 business days for credit and debit cards, and within 3 to 7 business days for SEPA or bank transfers, depending on your bank and country.

6. Chargebacks: before initiating a chargeback with your card issuer or bank, please contact us in good faith at contact@devorasystems.com so we can attempt to resolve the matter directly. Initiating a chargeback for a charge that is valid under these terms may, at our discretion, result in suspension of services, recovery of associated chargeback fees, and disclosure of relevant transaction records to the card networks and issuing bank as part of the dispute process.