1. About us and acceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you ("you" or "the Customer") and Devora Systems, doing business as Devora ("Devora," "we," "our," or "us"), a company organized under the laws of the State of New Mexico, United States, with its principal place of business at 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, United States. By placing an order on this website, creating an account, or using any of our services you confirm that you have read, understood, and agreed to be bound by these Terms together with our Privacy Policy and Refund Policy, each of which is incorporated by reference.

2. Description of services

Devora provides WordPress maintenance, security monitoring, performance optimization, SEO, and related website management services delivered remotely on a subscription or one-off basis. Specific deliverables depend on the plan you purchase and may include:

• WordPress core, theme, and plugin updates
• Security monitoring, malware scanning, and remediation
• Website performance optimization
• SEO optimization and reporting
• Automated backups and restore on request
• Uptime monitoring
• Email-based technical support

Devora is a B2B digital services provider. We do not sell, license, resell, or redistribute audiovisual, broadcast, IPTV, or streaming content of any kind, and we do not offer financial, investment, money-transmission, virtual-currency, gambling, pharmaceutical, firearms, tobacco, cannabis, adult, or other regulated or restricted products. Our services are not designed for or directed at consumers; if you place an order, you confirm that you are acting on behalf of a business or other organisation.

3. Eligibility, KYC, and account integrity

To open an account or place an order you must be at least 18 years of age, located in a jurisdiction that is not subject to comprehensive U.S. sanctions (including OFAC-restricted jurisdictions), and authorized to bind the business on whose behalf you are ordering. You must provide accurate, current, and complete information at sign-up, including a real legal name, business name (where applicable), billing address that matches the address on file with your card issuer, and a working email address. We may verify this information, including by requesting additional documentation, before activating or continuing to provide services. You are responsible for keeping your account credentials confidential and for all activity that takes place through your account.

4. Pricing, currency, taxes, and billing descriptor

Prices are displayed on the website in the currency selected at checkout (U.S. Dollars (USD) by default; Euros (EUR) may also be offered). Prices are exclusive of any applicable sales tax, value-added tax, gross receipts tax, or other indirect taxes, which will be added at the rate in force at the time of the transaction and itemized on your invoice. The price applicable to your order is the price displayed at the moment you complete checkout. We may change our prices from time to time; changes will not affect a paid subscription period that is already in progress and will be notified at least 30 days before they take effect for renewals. Charges from Devora will appear on your card or bank statement under the billing descriptor "DEVORA*SYSTEMS" or a similar identifier provided by our payment processor.

5. Payment terms, payment processor, and authorization

Payment is due in advance according to the billing cycle you select at checkout (monthly, quarterly, semi-annual, or annual). All card and bank payments are processed by our third-party payment service provider, Stripe, Inc. and its affiliates ("Stripe"). By submitting a payment you authorize us, through Stripe, to (a) charge the payment method you have provided for the amount displayed at checkout, (b) for subscriptions, charge the same payment method for the then-current renewal amount at the start of each renewal period until you cancel, and (c) where required by card-network rules, perform tokenization, card account updates, and Strong Customer Authentication.

Devora does not store full card numbers, CVV codes, or bank account numbers on its systems. Card data is transmitted directly to Stripe via TLS and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS); Stripe is certified as a PCI Service Provider Level 1. If a payment is declined, reversed, charged back, or otherwise unsuccessful, we may suspend the related services until the outstanding amount has been settled. Failed renewal payments are automatically retried for up to 14 days, after which the subscription will be cancelled.

6. Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing cycle for the same term and at the then-current price unless you cancel before the next renewal date. Renewal reminders are sent by email at least 7 days before each renewal for terms of 6 months or longer. You may cancel a subscription at any time from your account dashboard or by emailing contact@devorasystems.com. Cancellation takes effect at the end of the current paid period and prevents future renewals; it does not by itself entitle you to a refund of fees already paid, except as expressly set out in our Refund Policy or required by applicable law.

7. Delivery of services and consumer disclosures

Services are delivered electronically and typically begin within one (1) business day of receipt of cleared funds and of the access and information we need to start work. By placing an order you expressly request that performance begin immediately and acknowledge that, to the extent permitted by law, any statutory right of withdrawal is lost or reduced in proportion to the services already performed. Specific consumer rights available in your jurisdiction (for example, the EU/UK 14-day withdrawal right and U.S. state-law subscription cancellation rights) are described in our Refund Policy and prevail to the extent they are mandatory.

8. Customer responsibilities

You are responsible for:

• Providing accurate website, hosting, and DNS access
• Holding all necessary rights to the content on your website
• Notifying us promptly of any changes to your hosting environment
• Maintaining current contact and billing information
• Reviewing your website after any updates we perform
• Using the services only for lawful purposes and in compliance with these Terms

9. Acceptable use and prohibited activities

You may not use Devora's services in connection with any of the following: infringement of intellectual property, publicity, or privacy rights; distribution of malware, phishing kits, spam, bulk unsolicited communications, or other abusive content; sale or facilitation of counterfeit, stolen, or illegal goods or services; unlicensed financial services, money transmission, cryptocurrency exchange, "get-rich-quick" schemes, or multi-level marketing; gambling or sports-betting; adult content involving minors or any other CSAM; sale of regulated pharmaceuticals, firearms, ammunition, tobacco, vape, or controlled substances where prohibited; any business or transaction that is sanctioned by the U.S. Office of Foreign Assets Control (OFAC), the United Nations, the European Union, or HM Treasury, or that involves a sanctioned person or jurisdiction; or any activity that violates applicable law or the published rules of our payment processor or the major card networks (Visa, Mastercard, American Express, Discover). We may suspend or terminate the services immediately and without refund if we have a reasonable basis to believe you are in breach of this clause.

10. Anti-money-laundering, fraud, and sanctions compliance

We operate written policies and controls to detect and prevent money laundering, terrorist financing, sanctions evasion, and payment fraud. We may, at our sole discretion and without liability, decline an order, request additional verification information, freeze provision of services, or report a transaction to the relevant authorities if we reasonably believe that a payment is fraudulent, that funds have an illicit origin, or that the transaction would breach applicable sanctions or anti-money-laundering laws.

11. Service level commitment

We target 99.9% availability for our own monitoring platform and aim to acknowledge critical support tickets within four (4) business hours (Monday-Friday, 9:00-18:00 Mountain Time, excluding U.S. federal holidays). We do not guarantee that your website itself will be free of interruptions, since your site depends on third-party hosting, networks, and software outside our control.

12. Intellectual property and DMCA

All proprietary content of the Devora website, including text, graphics, logos, and software, is owned by or licensed to Devora Systems and is protected by applicable U.S. and international intellectual-property laws. We respect the intellectual-property rights of others. Notices of claimed copyright infringement under 17 U.S.C. § 512 (DMCA) may be sent to our Designated Agent at contact@devorasystems.com with the subject line "DMCA Notice" and must include the information required by section 512(c)(3).

13. Disclaimer of warranties and limitation of liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, DEVORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Our total aggregate liability arising out of or in connection with these Terms is limited to the greater of (a) the fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim or (b) one hundred U.S. dollars (USD 100). We will not be liable for indirect, incidental, special, exemplary, or consequential losses, including loss of profits, revenue, data, or goodwill. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.

14. Termination

Either party may terminate the agreement on thirty (30) days' written notice. We may suspend or terminate the services immediately if you fail to pay, breach these Terms, or engage in any activity prohibited under clauses 9 or 10. On termination, upon written request and at our discretion, we will provide a copy of the most recent backup we hold; thereafter we may delete your data in accordance with our published retention schedule.

15. Chargebacks and dispute resolution

Before initiating a chargeback with your card issuer or bank, you agree to contact us in good faith at contact@devorasystems.com so we can attempt to resolve the matter directly. Initiating a chargeback for a charge that is valid under these Terms or our Refund Policy may, at our discretion, result in suspension of services and recovery of associated chargeback fees. We respond to all legitimate chargeback notices through our payment processor in line with card-network rules.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to active customers by email at least 14 days before they take effect. Continued use of the services after that date constitutes acceptance of the revised Terms.

17. Governing law and dispute resolution

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your relationship with Devora are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules. Subject to any non-waivable consumer rights you may have, the state and federal courts located in Bernalillo County, New Mexico shall have exclusive jurisdiction over any dispute, and you and Devora each consent to personal jurisdiction and venue in those courts. Each party waives the right to a trial by jury to the maximum extent permitted by law. Any claim must be brought within one (1) year after the cause of action arose, except where a longer limitations period is required by law.

18. Contact information

Questions about these Terms, billing, or any order can be sent to:

Devora Systems
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Email: contact@devorasystems.com